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How to fix your Samsung Galaxy Note 7 that won’t turn on [Troubleshooting Guide]

 

The Samsung Galaxy is one of the best and powerful smartphone of the year 2016, but many users have to face the problem after acquiring it. So, it became debatable after reports that a unit reportedly caught fire while charging.

The most usual issues with powerful smartphones are associated with its power. Many units many fail to turn on after powering itself off even others may not charge.

Possible Causes

Let’s try to look into the desirable causes why a well-designed phone with high specs would one day decline to fail and winds up and become insensitive.

  • The device’s firmware crashed
  • Liquid and/or physical damage
  • Drained battery
  • Corrupt system cache and/or data
  • Some apps crashed that also caused the system to crash
  • Misconfiguration or its settings are messed up
  • A serious hardware problem

 

Troubleshooting Note 7 that won’t turn on

At this stage, we don’t know what’s causing the problem with your smartphone and why it’s not turning on.We have to preclude one plausibility after another and we should begin with applications at that point pursue the firmware and in conclusion, the equipment, albeit, entirely, we truly can’t take care of the equipment in light of the fact that in the event that we do, we may wind up voiding the guarantee and we don’t need that to happen, isn’t that right?

Step 1: Verify that it’s not just a system crash

Firmware crashes every once in a while particularly in the event that you are an overwhelming user. The thing about a framework crash is that all the more regularly, the screen turns black and the gadget itself won’t react regardless of whether the charger is connected to.

For users who don’t know precisely what’s happening, they’ll begin to fear and when they do, they’ll request help saying their new Note 7 has a dark screen, won’t turn on, won’t charge, not reacting, and so forth. Along these lines, a basic framework crash can be accounted for in various courses and for us experts who depend on what the clients are stating, it’s difficult to decide precisely what the issue is. That is the reason we urge our readers to do some fundamental and safe troubleshooting techniques so they will have a thought what’s occurring with their smartphones.

Along these lines, the principal thing I need you to do is to compel restart your Samsung Galaxy Note 7 and since it doesn’t have a client replaceable battery, you can’t simply pull the battery out. Or maybe, you have to press and hold the Volume Down button and the Power key together for 10 seconds. Expecting the issue is a basic system crash and that there’s sufficient battery to control its parts up, your phone ought to reboot.

Step 2: Attempt to charge the phone

You must do this in case the forced reboot procedure didn’t work. At this point, it’s still safe to assume it’s a firmware crash but the battery got drained completely that’s why the device couldn’t boot up. Therefore, connect the charger and leave the phone charging for, at least, 10 minutes. While doing so, try to check if the phone is heating up because if so, disconnect the charger right away and send the phone in for repair. Do not attempt to troubleshoot a unit that’s heating up while charging, it’s dangerous for now that Samsung hasn’t addressed the reported incident of one of the Note 7 units.

 

Let’s the phone isn’t warming up while connected to however charging signs aren’t appearing, at that point attempt to compel reboot the phone once more. This time it might work yet in the event that it doesn’t, at that point we’re managing a charging issue. In this way, I recommend you have to try troubleshooting your phone that won’t charge.

Step 3: Attempt to boot your Note 7 in safe mode

You should do this when your phone is charging fine and still won’t turn on. There may be a chance, the third-party applications keep crashing and causing havoc within the system. When the phone charges, there is a possibility it can successfully boot into safe modes so it’s worth trying.

  1. Press the Power key and hold it past the screen that shows the model name of the device.
  2. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  3. Continue holding the Volume Down button until the device successfully booted up.
  4. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

If the phone effectively powered on in safe mode, you don’t need to stress such a great amount over your phone any longer in light of the fact that obviously, everything in it is working, however, some applications or the firmware. For this situation, endeavor to reboot it ordinarily and check whether it would now be able to boot up and if not, clear the cache partition may settle the issue:

 

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTEThe “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait for a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

Step 4: Attempt to boot the phone up in recovery mode

When your device won’t boot up in safe mode yet charges fine, at that point it may be a firmware issue. Your next wager is to try to boot your phone in recovery mode just to see whether it can. Now, furthermore, the necessary is to know whether the phone can power up its components and booting in recovery mode will do that without stacking Android’s interface.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTEThe “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

In case of successful, you can quickly try to clear the cache segment as mentioned above or just do the reset but please take note of that doing this will delete your information and records so continue at your own hazard.

In conclusion, if you were able to bring back to life even the issues keep continue, you truly need to reset your phone yet ensure you keep the backup your data and files.

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. From the Home screen, tap the Apps icon.
  4. Find and touch Settings.
  5. Go to Cloud and accounts.
  6. Touch Backup and reset.
  7. Tap Factory data reset, then Reset device.
  8. If you have turned on the screen lock, enter your PIN or password.
  9. Touch Continue.
  10. Touch Delete All.

Step 5: Send the phone in for checkup or replacement

After doing all those steps above and the phone still refuses to turn back on, then you need to bring the phone back to the store to have it checked by the technician or be replaced with a new one depending on how bad the problem is.

As far as troubleshooting is concerned, you’ve already done everything that needs to be done and that’s more than enough because we can’t touch the device’s hardware as the warranty will be void and null if we do. Besides, this is a new phone and it should work without a hitch.

After doing all those steps above and the phone still declines to betray, at that point, you have to take the phone back to the store to have it checked by the expert or be replaced with another one relying upon how awful the issue is.

To the extent troubleshooting is concerned, you’ve officially done everything that should be done and that is all that anyone could need since we can’t touch the phone’s hardware as the guarantee will be void and invalid on the off chance that we do.

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